CONTACT US
Contact Us
We Are Here to Help
At POUCHVERA, customer care is an important part of the shopping experience.
Whether you have questions about a product, need assistance with an order, want to check your shipment, have received a damaged item, or simply want to share feedback, our customer service team is here to assist you.
How to Reach Us
Customer Service Email:
service@pouchvera.com
For questions regarding an existing order, please include your:
- Order number
- Name
- Email address used for the order
- Description of your question or issue
If your item arrived damaged, defective, or incorrect, please also include clear photographs showing the product and packaging.
We aim to respond to customer inquiries as quickly as reasonably possible during normal business days.
Order Tracking
Once an eligible order has shipped, available tracking information may be sent to your email address.
Carrier tracking information may take additional time to become active after shipment.
Returns
If you would like to request a return, please contact us before sending your product back.
Do not return products without first receiving return instructions from our customer service team.
Business Information
Brand: POUCHVERA
Website: pouchvera.com
Email: service@pouchvera.com
Legal Entity:
Chongqing Fengzhijia Information Technology Co., Ltd.
Registered Business Address:
Room 15-21, Building 2
No. 16 Guanyinqiao Pedestrian Street
Guanyinqiao Subdistrict, Jiangbei District
Chongqing, China