REFUND POLICY
Refund Policy
At POUCHVERA, we want you to enjoy the products you order from us. If an eligible purchase does not meet your expectations, you may request a return under the conditions described below.
1. 30-Day Return Period
You may request a return within 30 days after receiving your order.
To qualify for a standard return, the product must generally be:
- Unused;
- Unworn;
- Undamaged;
- In substantially the same condition in which it was received;
- Returned with its original packaging and accessories where applicable;
- Accompanied by proof of purchase.
Please contact service@pouchvera.com before returning an item.
2. Damaged, Defective, or Incorrect Products
Please inspect your package after delivery.
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the packaging where appropriate.
After reviewing your request, we will provide an appropriate resolution, which may include replacement, refund, or other assistance depending on the circumstances.
3. Non-Returnable Products
Certain items may not qualify for a standard return, including:
Personalized or custom-made products, products damaged through misuse or improper care, products showing significant signs of wear, incomplete products, or products specifically marked as final sale or non-returnable where permitted by law.
This does not affect rights relating to defective or incorrectly supplied products under applicable law.
4. Return Authorization
Before sending a product back, contact:
If your return is approved, our team will provide return instructions.
Items returned without prior authorization may not be accepted.
5. Return Shipping Costs
If a return is requested because of a change of mind, customer preference, accidental order, incorrect option selected by the customer, or another customer-related reason, return shipping costs may be the customer's responsibility.
If a confirmed return results from an error attributable to us, such as an incorrect or defective item, we will provide appropriate instructions.
6. Refunds
After your returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to your original payment method.
Banks, credit-card issuers, and payment providers may require additional processing time before the refund appears in your account.
7. Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns unless required otherwise by applicable law.
8. Order Cancellations
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping.
9. Contact
Email: service@pouchvera.com