SHIPPING POLICY
Shipping Policy
At POUCHVERA, we understand that receiving your order safely and promptly is an important part of your shopping experience.
We work with shipping and logistics providers to deliver orders to eligible destinations.
1. Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Order processing time is separate from shipping and delivery time.
Orders placed during weekends, holidays, major promotions, or unusually busy periods may require additional processing time.
2. Estimated Delivery Times
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on destination, carrier operations, customs processing, local postal services, weather, holidays, and other factors.
Delivery estimates are not guaranteed delivery dates.
3. Shipping Rates
Available shipping options and costs are displayed during checkout where applicable.
Eligible orders of US$49 or more qualify for free standard shipping, subject to any geographic exclusions or other conditions displayed during checkout.
Orders below the free-shipping threshold may be charged a shipping fee calculated during checkout.
4. Tracking Information
When tracking is available, tracking details will normally be sent to the email address associated with the order.
Please allow time for tracking information to appear after the package has been transferred to the carrier.
5. Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your shipping information before completing checkout.
If you discover an address error, contact service@pouchvera.com immediately.
We cannot guarantee address changes after an order has entered processing or has been shipped.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or region.
Unless otherwise stated at checkout or required by applicable law, such charges may be the customer's responsibility.
7. Delays
Delivery may be delayed because of circumstances outside our reasonable control, including severe weather, customs inspections, transportation interruptions, carrier delays, public holidays, peak shopping seasons, or incorrect delivery information.
8. Lost Packages
If your tracking information indicates an unusual delay or you believe your package has been lost, contact:
Please provide your order number and tracking information so that we can review the available shipment details.
9. Delivered but Not Received
If tracking shows that your order was delivered but you cannot locate it, please check your mailbox, building reception area, household members, neighbors, and other safe delivery locations.
You may also contact the shipping carrier.
If you still cannot locate your package, contact our customer service team for additional assistance.